Peran Tour Leader Dalam Memimpin Rombongan Jama’ah Ibadah Umrah PT. Nur Haramain Mulia

Layli Rohmatillah, findi oktaviani

Abstract


Tour leader is a person who is in charge of leading and managing the course of the Umrah pilgrims group and arriving at the process of returning to the country. A Tour Leader is one of the factors that is needed for the implementation of an Umrah worship in an Umrah worship group. The success of the Umrah pilgrimage is highly dependent on a tour leader, therefore the key to the success of the Umrah pilgrimage cannot be separated from the role of the tour leader PT. Nur Haramain Mulia Tour and Travel itself in leading the Umrah pilgrimage is satisfaction and comfort for the congregation.

This study aims to determine the role of the Tour Leader in leading the group of Umrah worshippers. This study uses qualitative methods with descriptive analysis techniques. The data obtained from PT. Nur Haramain Mulia was systematically processed in the form of written, archived and oral words as well as observed behavior to obtain an overview of information related to the role of the Tour Leader in leading the Umrah Congregational Group. The results of this study indicate that the Tour Leader of PT. Nur Haramain Mulia has an important task in realizing a smooth and smooth Umrah journey in accordance with what is expected by the Umrah pilgrims of PT. Nur Haramain Mulia, and has the ability to serve Umrah pilgrims so as to create congregational satisfaction. The obstacles faced by Tour Leaders in the journey of Umrah worship are: Dealing with Umrah worshipers from groups who are lay and have a very high selfish nature and negligence of HR or employees of PT. Noor Haramain Noble.


Keywords


Role. Tour Leader, Umrah

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References


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