Efektivitas Manajemen Layanan Prima Ibadah Umrah PT. Nur Haramain Mulia

Layli Rohmatillah, Zainur Ridho

Abstract


This study aims to determine what execellent are available at PT. Nur Haramain Mulia and knowing effective the management of the excellent services provided by PT. Nur Haramain Mulia towards the congregations. This type of research uses qualitative research. Data collection methods used by distributing questionnaries to several alumni of the Umrah pilgrimage of PT. Nur Haramain Mulia and conducted several interviews with the staff of employess and supervisors of PT. Nur Haramain Mulia.  The results of this study, PT. Nur Haramain Mulia, there are fixe excellent services including the intensity of the friendship carried out by the leaders of PT. Nur Haramain Mulia, the existence of excellent service in a responsive manner, identifying the needs of the congregation and fulfilling them, strengthening alumni relations regularly and finally going down to the field of staff from employees to leadership. Excellent service management effectiveness at PT. Nur Haramain Mulia has been effective in providing excellent service to the congregation. Excellent service is one of the main factors in improving the quality of the PT and the interest of the congregation to PT.


Keywords


management effectiveness, excellent service, Umrah worship

Full Text:

PDF

References


Arif, F. M. (2019). Penyelenggaraan Ibadah Umrah Berbasis Maslahat. Journal of Islamic Economic Law, 4(1), 22–39.

Awaliyah, H. (2020). Kepuasan Masyarakat Terhadap Pelayanan Haji dan Umroh Kantor Kementerian Agama Kota Banjarbaru. Jurnal Niara, 13(2), 29–36. https://doi.org/10.31849/niara.v13i2.4662

Hapsoh, A. S. (2020). Manajemen Pelayanan Pada KBIH Salman ITB Dalam Meningkatkan Kualitas Calon Jamaah. Tadbir: Jurnal Manajemen Dakwah, 5(April), 87–104. https://doi.org/10.15575/tadbir

Ilmu, F., Universitas, S., & Pelanggan, K. (2012). PELAYANAN PRIMA DAN KEPUASAN PELANGGAN DI KANTOR. 1–12.

Kartikasari, D., & Syafitri, D. A. (n.d.). Efektivitas Pelayanan Prima ( Service Excellence ) Terhadap Kepuasan Pelanggan Yang Berdampak Pada Loyalitas Pelanggan Pada Toko Obat Dewi Farma. 1–5.

Lestari, P., & Kuswana, D. (2016). Strategi Pelayanan Prima Kelompok Bimbingan Ibadah Haji terhadap Calon Jamaah dalam Meningkatkan Bimbingan Kualitas Ibadah Haji. 1(September), 258–274.

Rahmawati, E. (2018). EFEKTIVITAS SISTEM PELAYANAN HAJI DAN UMRAH DALAM MENINGKATKAN KEPUASAN JAMAAH DI PT. PATUNA MEKAR JAYA TAHUN 2018.

Ratih, I. S., Ridho, Z., & Aisyah, S. (2020). Etika bisnis islam dalam manajemen bisnis kuliner. 1(2), 173–187.

Ridho, Z. (2021). Pengelolaan Keungan Dana Haji di Masa Pandemi Covid-19. Haramain, 01(01), 1–27.

Rifa’, M. (2019). MANAJEMEN EKONOMI MANDIRI PONDOK PESANTREN DALAM MEWUJUDKAN KUALITAS LAYANAN PENDIDIKAN. In Jurnal Kajian Ekonomi dan Perbankan Profit: Jurnal Kajian Ekonomi dan Perbankan (Vol. 3, Issue 1).

RIZAL NUGRAHA, AMBAR HARSONO, H. A. (2014). Usulan Peningkatan Kualitas Pelayanan Jasa pada Bengkel “ X ” Berdasarkan Hasil Matrix ( Studi Kasus di Bengkel AHASS PD . Sumber Motor Karawang ). Jurnal Online Institut Teknologi Nasional, 01(03), 221–231.

Rizkiyadi, S. (2016). EFEKTIVITAS PELAYANAN JAMAAH UMRAH PADA PT. WAHANA MITRA WISATA.

Saraswati, F. (2017). Tugas akhir efektivitas pelayanan tabungan mudharabah haji dan umrah pada bri syariah kantor cabang tanjung karang.

Tampi, G. B. (2020). Efektivitas Unit Layanan Administrasi Dalam Pengelolaan Data Di Sekretariat Daerah Provinsi Sulawesi Utara. Jurnal Administrasi Publik, 6(91), 1–6.

Waruwu, H., & Masitho, B. (2016). Efektivitas Pelayanan Paspor Pada Kantor Imigrasi Kelas I Khusus Medan. Jurnal Administrasi Publik, 4(1), 43–51.


Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Layli Rohmatillah, Zainur Ridho